Help & FAQs

A portable power station is a rechargeable battery-powered generator. ROCKSOLAR portable power stations are compact, lightweight, and designed to provide electricity that's reliable and convenient to carry around.

The charging time for a ROCKSOLAR power station can vary depending on the model and the power source. Typically, it can take between 5 to 7 hours when using an AC wall outlet.

Yes, ROCKSOLAR power stations support pass-through charging, which means you can charge the power station while it is being used.

Most airlines restrict carrying large-capacity lithium batteries. It's best to check the regulations of your airline and the specifications of your ROCKSOLAR power station before travelling.

For best results, store your power station in a cool, dry place and recharge it every three months to help maintain battery health.

ROCKSOLAR power stations can power a range of devices like smartphones, tablets, laptops, cameras, lights, and even some appliances. However, the capacity to power depends on the model of the power station and the power requirements of the device.

Yes, all ROCKSOLAR portable power stations come with a 1-year warranty that covers defects in materials and workmanship under normal use.

Yes, ROCKSOLAR power stations can be charged using compatible solar panels. The charging time will depend on the strength of sunlight and the wattage of the solar panel.

The discharge rate can vary based on the devices you're powering. Devices with higher power requirements may drain the battery faster. Extreme temperatures can also affect battery performance. If you notice a significant change in battery performance, please contact our support team.

Absolutely! ROCKSOLAR portable power stations are designed for outdoor adventures. They are capable of charging a range of devices such as lights, smartphones, laptops, or even portable refrigerators. However, the number of devices and the duration will depend on the power consumption of your devices and the capacity of your power station.

Yes, most ROCKSOLAR portable power stations can be charged in your vehicle using a car charging cable. It's a handy feature when you're on the road and away from a traditional power source.

Yes, you can use your ROCKSOLAR power station to keep your drone equipment charged when you're in the field. It's a perfect companion for drone enthusiasts who often find themselves far from a power source.

Definitely! A ROCKSOLAR portable power station can power up your camera, lights, laptop, and other equipment during an outdoor shoot. Its portability and robust power capacity make it a great companion for professional photographers.

Yes, solar panels can be integrated into home backup systems. They work seamlessly with battery storage solutions to store excess energy generated during the day, which can then be used during power outages or at night to ensure uninterrupted electricity supply

Solar panels are designed to last a long time, often with a lifespan of 25-30 years. Most manufacturers offer warranties of 10-12 years for product defects and 25 years for performance, ensuring that the panels will still produce around 80-90% of their initial capacity at the end of the warranty period.

Yes, solar panels are an excellent solution for off-grid applications. They are commonly used in remote locations, RVs, cabins, and boats where grid electricity is unavailable. Pairing solar panels with batteries allows for energy storage and reliable power even during periods without sunlight.

Yes, installing a solar pumping system can be profitable, especially in areas with abundant sunlight. Solar pumps have low operating costs since they utilize free solar energy, reducing or eliminating electricity or fuel expenses. Over time, the initial investment can be offset by these savings, making solar pumping systems a cost-effective solution.

Solar pump systems are designed for durability and longevity. With proper maintenance, the photovoltaic panels can last 25 years or more, while the pumps themselves typically have a lifespan of 10 to 15 years. Regular maintenance ensures optimal performance and extends the system's operational life.

The choice between a DC (Direct Current) and an AC (Alternating Current) pump depends on the specific application and system requirements. DC pumps are often more efficient and better suited for small to medium-scale applications, such as livestock watering, small irrigation systems, or garden fountains, as they can be directly connected to solar panels without needing an inverter, reducing system complexity and cost.

While solar panels are a common and sustainable energy source for off-grid systems, they are not the only option. Alternative energy sources such as wind turbines, micro-hydro systems, or generators can also be utilized, depending on the location and available resources.

The most cost-effective power solution for a remote cabin depends on factors like location, energy needs, and available natural resources. A small-scale off-grid solar system is often an economical choice, especially in sunny areas. In regions with consistent wind, a wind turbine might be more suitable.

Yes, many off-grid systems are designed to be scalable. You can add more solar panels, batteries, or other components to increase capacity as your energy needs grow. However, it's essential to plan for expansion during the initial design to ensure compatibility and avoid potential issues.

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 7 days from when we receive the item(s).